Standard appointment – 1 basic issue or 2 quick eg prescription/referral renewal, or prescription renewal and Cervical Screening
Long Appointment – Complex issue eg Mental Health issue, Care Planning or multiple items to discuss. Please note that depending on the complexity of the issue and/or the number of issues to discuss, your doctor may deal with the most pressing issue on the day and request that you rebook to address/attend to additional items.
Our staff are happy to assist you to determine your appointment needs.
The Doctors endeavour to run to time, however, we cannot always determine when a patient may require more time than has been allocated due to a pressing health issue or if an urgent issue may present. Where possible the doctor may ask the patient to return at a later time, but this is not always possible and we hope that you would appreciate your doctor not pushing a patient in need out the door in order to run to schedule. We appreciate your patience during these times.
We require a MINIMUM of 2 hours notice to cancel or change any appointment (excluding Dr Madawala’s Skin Cancer Clinic. 2 days notice is required and separate fees apply). If the minimum notice has not been given and the appointment cannot be filled a $50 failure to attend fee is charged. This fee must be paid before any further appointments can be made. If we manage to fill the appointment, no fee will be charged.