Standard appointment – 1 basic issue or 2 quick eg prescription/referral renewal, or prescription renewal and Cervical Screening.
Long Appointment – Complex issue eg Mental Health issue, Care Planning or multiple items to discuss. Please note that depending on the complexity of the issue and/or the number of issues to discuss, your doctor may deal with the most pressing issue on the day and request that you rebook to address/attend to additional items.
Our reception staff are happy to assist you to determine your appointment needs.
The Doctors endeavour to run to time, however, they cannot always determine when a patient may require more time than they have been allocated due to a pressing health issue or if an urgent issue may present. Where possible your doctor may ask you to return at a later time, but this is not always possible. Your patience is appreciated during these times.
The doctors consulting from our practice require a MINIMUM of 2 hours’ notice to cancel or change any appointment (excluding Dr Madawala’s Skin Cancer Clinic. 2 days’ notice is required and separate fees apply). If the minimum notice has not been given and the appointment cannot be filled your doctor will charge a $50 failure to attend fee. This fee must be paid before any further appointments with your doctor can be made. If the appointment is filled, no fee will be charged.
